Privacy Policy for QR Cabs Users
Effective Date: 25/11/2024
Last Updated: 25/11/2024
At Quite Reliable Cab Technologies ("QR Cabs," "we," "us," or "our"), we are committed to protecting the privacy of our users
("User," "you," or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when
you use the QR Cabs User App ("App"). By using the App, you agree to this Privacy Policy.
1. Information We Collect
1.1 Personal Information
-
Identity Details: Name, contact number, email address, and residential address for identification and
communication.
-
Payment Information: Payment details (e.g., credit/debit card information) to process transactions securely.
1.2 Location Information
-
Real-Time Location Data: GPS location to facilitate ride requests, navigation assistance, and passenger safety.
1.3 Usage Information
-
App Interaction Data: Information on ride history, trip details, and feature usage for app improvement and
personalized services.
1.4 Technical Information
-
Device details, operating system, and app version: To ensure compatibility, detect issues, and improve
functionality.
2. Permissions We Request
2.1 Location Access
Purpose: To track your real-time location for ride requests and navigation.
Reason: Essential for matching you with nearby drivers and enhancing safety (e.g., emergency response).
2.2 Background Location Access
Purpose: To ensure you can receive ride updates and safety monitoring even when the App is inactive.
Reason: Allows proactive communication and emergency features.
2.3 Camera Access
Purpose: For profile picture updates, identity verification, and evidence collection (e.g., incident reporting).
2.4 Microphone Access
Purpose: For voice-enabled communication and navigation features.
2.5 Contacts Access
Purpose: To invite friends through referrals and to enable emergency contact functionalities.
Note: We will not access or store your contact data for any purpose without your explicit consent.
2.6 Storage Access
Purpose: To store app settings, preferences, and offline maps.
2.7 Phone & Device ID Access
Purpose: For fraud detection, analytics, and ensuring account security.
2.8 Push Notifications
Purpose: To send ride updates, promotions, and critical alerts.
2.9 Internet Access
Purpose: To enable real-time data exchange for app functionality.
3. How We Use Your Information
We use the collected information for:
- Service Delivery: To process ride requests, payments, and manage accounts.
- Communication: For updates, support responses, and promotional messages (with consent).
- Safety and Security: For monitoring and improving safety features, including fraud detection.
- Service Improvement: To analyze usage data and enhance app performance.
- Legal Compliance: To meet applicable laws and regulations.
4. Sharing Your Information
We share your information only as necessary:
- With Drivers: To facilitate rides (e.g., your name and pick-up location).
- With Third-Party Service Providers: For payment processing, analytics, and app functionality.
- For Legal Obligations: To comply with valid legal requests or prevent harm.
- In Business Transactions: Your information may be transferred as part of a merger or acquisition.
5. Data Security
We use encryption, secure servers, and regular audits to protect your data. While we strive to ensure security, no system is
completely foolproof.
6. Data Retention
We retain your data as long as necessary for:
- Providing services.
- Complying with legal obligations.
- Resolving disputes.
You may request data deletion via support@qrcabsindia.in.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal information.
- Correction: Update inaccurate information.
- Deletion: Request data deletion, subject to legal exceptions.
- Opt-Out: Disable promotional messages or revoke permissions through app settings.
For assistance, contact us via the emails provided below.
8. Third-Party Services
The App may include links to third-party services. We are not responsible for their privacy practices. Please review their policies
before providing information.
9. Children's Privacy
The App is not intended for users under 18. We do not knowingly collect information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be communicated via the App or email. Continued use of the App
indicates acceptance of the revised terms.
11. Contact Us
For questions or concerns, reach us at:
Privacy Policy for QR Cabs Drivers
Effective Date: 25/11/24
Last Updated: 25/11/24
At Quite Reliable Cab Technologies ("QR Cabs," "we," "us," or "our"), we prioritize the privacy and security of our drivers
("Driver," "you," or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information
when you register and use the QR Cabs Driver App ("App"). By using the App, you acknowledge and agree to the terms of this Privacy
Policy.
1. Information We Collect
1.1 Personal Information
-
Identity Information: Your name, contact number, email address, and residential address for communication and
identification purposes.
-
Driver Verification Details: Your driver's license, vehicle registration certificate, insurance information, and
other regulatory documents.
- Profile Details: A photograph for your driver profile to be displayed to passengers.
1.2 Location Information
-
Real-Time GPS Data: To facilitate ride requests, navigation, and passenger safety. This includes your current
location, trip routes, and status updates.
1.3 Usage Information
-
App Interaction Data: Information about your usage of the App, such as ride history, trip details, and features
accessed.
1.4 Financial Information
- Bank Account Details: Required for processing payments and ensuring timely disbursement of your earnings.
1.5 Biometric Information
-
Face Verification Data: Your facial images are collected during registration and periodically for fraud
prevention, safety, and account security purposes.
1.6 Device Information
-
Device Identifiers: Includes your device’s unique ID, operating system, and network information for
troubleshooting, fraud detection, and account security.
1.7 Emergency Contact Information
- Designated Contacts: Allows quick access to specified individuals in case of emergencies.
2. Permissions We Request
2.1 Location Access
Purpose: To track your location for ride requests, navigation, and safety.
Reason: Enables us to match you with passengers and monitor trips for safety and operational efficiency.
2.2 Background Location Access
Purpose: To receive ride requests even when the App is not actively in use.
Reason: Ensures uninterrupted functionality for ride assignments and emergency support.
2.3 Camera Access
Purpose: To capture images and verify identity.
Reason:
- Face Verification: To ensure only authorized drivers access the platform.
- Document Verification: For uploading your driver's license, vehicle registration, and insurance.
- Incident Reporting: To document evidence of accidents or disputes.
2.4 Microphone Access
Purpose: To enable voice features.
Reason:
- Voice Navigation: Provides turn-by-turn audio directions.
- Hands-Free Communication: Facilitates safe interactions with passengers or support.
2.5 Contacts Access
Purpose: To enable referrals and emergency features.
Reason:
- Emergency Contacts: For prompt communication in case of incidents.
- Referral Programs: To invite others to join QR Cabs.
2.6 Storage Access
Purpose: To save App-related data on your device.
Reason:
- Offline Maps: Ensures uninterrupted navigation in areas with poor connectivity.
- Document Storage: Saves driver-related documents and App settings locally.
2.7 Phone & Device ID Access
Purpose: To secure accounts and enhance service.
Reason:
- Fraud Detection: Identifies unusual activities or unauthorized access.
- Account Security: Ensures data integrity and prevents misuse.
- Analytics: Monitors performance to improve functionality.
2.8 Push Notifications
Purpose: To send alerts and updates.
Reason: Keeps you informed about ride requests, earnings, promotions, and safety information.
2.9 Internet Access
Purpose: To connect the App to QR Cabs' servers.
Reason: Facilitates real-time updates for ride requests, trip tracking, and support services.
2.10 Biometric Permissions
Purpose: To verify identity using facial recognition or other biometric methods.
Reason: Prevents unauthorized account access, ensuring safety for both drivers and passengers.
3. How We Use Your Information
We utilize the collected information to:
- Deliver Services: Facilitate ride requests, process payments, and provide navigation.
- Ensure Safety: Authenticate drivers and enhance trip security.
- Improve Operations: Analyze usage patterns to improve the App.
- Compliance: Meet legal obligations and regulatory requirements.
4. Sharing Your Information
We share your data only as necessary:
-
With Passengers: Limited information like your name, profile picture, and vehicle details for ride facilitation.
- With Service Providers: For payment processing, analytics, and fraud detection.
- Legal Requirements: In response to lawful requests or obligations.
- Business Transactions: In case of mergers or acquisitions, your information may be transferred.
5. Data Security Measures
We implement advanced security protocols to protect your information from unauthorized access. While we strive for maximum
protection, no method is completely secure.
6. Data Retention Policy
We retain personal data as long as necessary for business operations, legal compliance, and resolving disputes.
7. Your Rights
You have the right to:
- Access: View the data we hold about you.
- Rectify: Request corrections for inaccuracies.
- Delete: Request deletion, subject to legal obligations.
- Restrict Processing: Limit how we use your data.
For inquiries or to exercise these rights, contact us at:
Support Email: support@qrcabsindia.in
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be communicated via the App, and continued use signifies your
acceptance of updates.
9. Contact Information
For any questions or concerns, contact us at:
Website: www.qrcabsindia.in
Support Email: support@qrcabsindia.in
